Our website address is: https://gaiatravel.ai.
Effective date: 1st May 2024
1. Introduction
This Privacy Policy outlines how GAIA Travel (“GAIA,” “we,” “us,” or “our”) collects, uses, shares, and protects information gathered when you use our travel application (“App”) and website located at gaiatravel.ai (“Website”), collectively referred to as the “Service.” GAIA is committed to safeguarding your privacy in compliance with the United Arab Emirates’ Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“Data Protection Law”).
GAIA is committed to safeguarding your privacy in compliance with the United Arab Emirates’ data protection regulations. We respect your right to control your personal information, and we take your privacy seriously. Please read this Policy carefully to understand our practices regarding your information.
2. Information We Collect
We may collect the following types of information when you use the Service:
Personal Information:
Name
Email address
Phone number (optional)
Payment information (if you subscribe)
Trip Data:
Destinations
Travel dates and preferences
Accommodation preferences
Activities and attractions of interest
Device Information:
IP address
Device type and operating system
Browser information
Usage Data: Information about how you interact with the Service, pages visited, features used, time spent on sections.
Location Data: If you enable location services, we may collect your approximate location to provide enhanced recommendations and features. You may manage these permissions in your device settings.
3. How We Use Your Information
We use your information for the following purposes:
Providing the Service:
Creating and managing your account
Personalizing trip recommendations and itineraries
Facilitating offline functionality
Enabling sharing features if you choose to utilize them
Improving the Service:
Analyzing usage patterns to enhance features
Identifying and resolving technical issues
Communication:
Sending updates about your trips or account
Providing customer support
Sending you offers or marketing materials (with your consent, and opt-out mechanisms provided)
Security & Compliance:
Detecting and preventing fraud
Complying with legal obligations
4. Data Sharing
We may share your information in specific circumstances:
Service Providers: With trusted third parties who assist us in operating the Service, such as cloud hosting providers, payment processors, and analytics services.
Legal Requirements: If required by law, court order, or other legal process, we may disclose your information to comply with such requirements.
Business Changes: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: In other situations where we have your explicit consent to share your information.
International Transfers: Your information may be transferred to, and processed in, countries outside of your country of residence, which may have different data protection and privacy laws than your country. We take appropriate measures to ensure that your personal data remains protected and secure in accordance with this Policy, regardless of the location of data processing.
5. International Data Transfers
Since GAIA anticipates offering its service to global users, your information may be transferred to, stored, and processed outside of your country of residence, including countries that may not have the same level of data protection laws as your jurisdiction. We will take appropriate safeguards to ensure your information is protected in accordance with this Policy and applicable privacy laws.
6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, disclosure, or alteration. However, please be aware that no data transmission or storage system can be guaranteed to be 100% secure.
7. User Rights
Depending on your jurisdiction, you may have the following rights regarding your data:
Access: You have the right to request a copy of your personal information.
Correction: You can request corrections to inaccurate personal information.
Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
Restriction of Processing: You may have the right to request limitations on how we process your personal information.
Data Portability: You may have the right to receive your personal information in a structured and portable format.
Withdrawal of Consent: If we rely on your consent for data processing, you have the right to withdraw your consent at any time.
8. Data Retention
Retention Periods: We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, or to comply with legal or regulatory obligations. Retention periods may vary depending on the nature of the data.
Account Deletion: If you delete your account, we will initiate the deletion of your personal information. Please note that some information may be retained in our backups or logs for a limited time for security, legal, or technical reasons.
9. Children’s Privacy
Age Restriction: The Service is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under this age. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Third-Party Websites and Services
External Links: The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Please review the privacy policies of any third-party services you access.
11. Cookie Policy
Cookies are small text files that websites store on your device to track your preferences and activities.
Control Options: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Service.
12. Do Not Track Signals
Some browsers send a DNT signal to websites requesting that your browsing is not tracked, typically through tracking cookies. GAIA does not currently respond to DNT signals as there is no consistent industry standard for compliance. However, you can manage cookie settings and preferences in your browser to enhance your privacy.
13. Changes to Privacy Policy
Updates: We may modify this Privacy Policy from time to time. We will notify you of any material changes through the Service, by email, or by other means as appropriate. You are encouraged to review the Policy periodically for the latest updates.
14. Dispute Resolution
Contact Us: If you have any concerns, questions, or complaints about our privacy practices, please contact us at Connect@gaiatravel.ai. We will endeavor to address your concerns in a timely manner.
15. Governing Law
Jurisdiction: This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of the United Arab Emirates without regard to conflicts of law principles.
16. Your Consent
Acceptance By using the Service, you acknowledge that you have read and understood this Privacy Policy and you agree to the collection, use, and sharing of your information as outlined herein.
17. Contact Information
Questions and Concerns: If you have any questions about this Privacy Policy or our data privacy practices, please do not hesitate to contact us at:
Connect@gaiatravel.ai